Welcome To Your New service
When will my SIM arrive?
Your SIM will be sent to the delivery address provided when you placed your order. Delivery usually takes 3-5 working days. If you have not received your SIM within this timeframe, please contact our Customer Support Team and we will be happy to assist.
How do I activate my SIM?
Once you have received your SIM, follow the activation instructions provided on the Welcome Letter with your order. If you have any issues activating your SIM, please contact us and our team will help you get connected. By paying your monthly bill on time, you establish a positive payment history. This consistent activity can help improve your credit score over time, especially for those with limited or no credit history. Simply by using our mobile service and making timely payments, you can improve your credit score without having to take additional steps. It’s an easy and effective way to build your financial profile.
How do I transfer my existing mobile number?
If you would like to keep your existing mobile number, you can transfer it to us using your PAC code from your current provider. Once submitted, number transfers usually complete within the expected timeframe. We will keep you updated if any further information is required. If you have any questions about your number transfer, please contact our team.
My number transfer has not completed. What should I do?
If your number has not transferred as expected, please check that the details provided match those held by your previous provider. If you are still experiencing issues, please contact us and we will investigate this for you.
Why don't I have signal or why is my service not working?
Mobile coverage can vary depending on your location, surroundings, and network availability. If you are experiencing issues: Restart your device. Remove and reinsert your SIM card. Check that your device is not in flight mode. Try your SIM in another compatible device, where possible. If the issue continues, please contact us so we can look into this further.
How can I manage my account?
You can monitor your usage through your online account. Keeping track of your data, calls, and texts can help you avoid unexpected charges or reaching your allowance. Please contact our Customer Support Team for assistance in setting this up.
When will I receive my first bill?
Your first bill will be generated in line with your billing cycle, which is usually 14-21 days after your sim card is connected. It may be different from your usual monthly bill as it can include charges from the date your service started. If you have any questions about your bill, please contact our Customer Support Team. If you are unsure how to access this, please contact our Customer Support Team and we will guide you through the process.
Can I change my plan or add additional services?
If your needs change, please contact us and our team can discuss the available options. We can advise you on the next steps and arrange support so you can get reconnected quickly.
What should I do if my SIM is lost, stolen, or damaged?
Please contact us as soon as possible if your SIM is lost, stolen, or damaged. We can help secure your account and arrange any necessary support. Please refer to your welcome information or contact our Customer Support Team if you would like us to confirm your billing date.
How do I contact you?
If you need any help with your service, account, billing, or have any questions, our Customer Support Team will be happy to assist. You can contact us by telephone on: 0800 680 0801 Our opening hours are: Monday to Friday: 9:30am – 5:30pm Our team will be happy to help with any queries relating to your SIM, account, billing, number transfer, or any issues you may be experiencing with your service. Please get in touch with us and include your account details where possible so we can resolve your query as quickly as we can.